Terms and Conditions

Delivery

We aim to deliver within 3 working days from placing the order but please allow extra time for your orders during busy periods where orders may take up to 7 working days.  If you need your order more urgently please contact us and we will always try to help.
The delivery price includes transport to all England, for Scotland and Wales there is a surcharge. if you have any queries regarding delivery please contact us.

A delivery surcharge applies per pallet for delivery to some outlying regions.  The delivery surcharge should be selected when adding the item to your basket.  If the correct surcharge is not selected you will be contacted for additional payment to be taken.  The following delivery surcharges apply :-

Devon / Cornwall £9
Swansea (SA) Postcode region £4.50
Scottish Highlands* £10
Scottish Offshore** POA
Isle of Wight POA
Northern Ireland £15
Isle of Man £35

*The following postcode regions are classed by our carriers as Scottish Highlands :
All AB postcodes plus all mainland IV & KW postcodes.

**The following postcode regions are classed by our carriers as Scottish Off Shore :
HS1 - HS9; IV40-49, IV51-56; KA27-28; KW15-17; PA20 upwards; PH19 upwards; ZE1 - ZE3

There is no longer a delivery surcharge for the following regions :-
All of Wales except SA postcodes.
The following Scottish postcode regions:-
DD; DG; EH; FK; G; KA1-26,29,30; KY; ML; PA1-19; PH1-18; TD
 
Cancellation Policy

Any orders can be cancelled at any time prior to delivery and Liverpool Wood Pellets will give a full refund.
 
Refund or Return Policy

We will refund any un-opened bags returned to us at the customers cost unless otherwise stated. We cannot refund on opened bags or bulk deliveries unless otherwise agreed.
 
Privacy Policy

Liverpool Wood Pellets does not store any information regarding customers financial details including credit or debit card details. We do not pass any of our information on to third parties, nor do any affiliated companies or organisations have access to or use any of our customers data or records.

A Note About "Cookies"