FAQ | Wood Pellets | Horse Bedding | Briquettes | Logs

Frequently Asked Questions

Q: I placed my order today. When can I expect delivery?
A: Delivery tends to take around 2-3 working days from placing the order.

Q: How much does it cost to have my order delivered?
A: The delivery price includes transport to anywhere in England. There is a small surcharge for delivery to Scotland and Wales. Please contact us for any queries on delivery and we will be pleased to help

Q: How will my ordered by unloaded at the delivery address?
A: There will need to be access for a 7.5 tonne vehicle. Pallets are a standard 1 x 1.2 metres and the lorry will have a tail lift to get the pallet off the vehicle

Q: Will my wood pellets be dusty?
A: All our pellets are double dust extracted and are of the highest quality, to a DIN rating.

Q. Do we deliver to anywhere in the UK?
A. Yes we deliver to anywhere in the UK within 2- 3 working days. This includes all the islands.

Q. Can your products be stored outside?
A. All our products can be stored outside aslong as they have a waterproof cover over them.

Q. Are the wood pellets the same for biofuel as they are for horse bedding?
A. Yes the wood pellets are the same, the only difference is the VAT.

Q. Can I book my delivery is for a specific day?
A. Yes you can either tell us on the phone or write it in the any special instructions section.

Q. Will you match anyone elses price if there pellets are of the same grade.
A. Yes we will if you the pellets where the same as ours we will match the price.

Q. How much weight is on your full pallet?
A. Our pallet weight 1000kg, Most other companies will only offer you 960kg pallets.